Return policy

How to initiate a return?

If you're not completely satisfied with the items you received, we understand and are here to help. We accept returns within 7 days of receipt for most items in new condition. For any return-related inquiries, please reach out to us at support@bulksled.com. 

Note:

a. If there is a shipping service fee, it is non-refundable, and the customer is responsible for covering the cost of return shipping.

b. Certain products can not be returned unless there is a quality issue. (Refer to the list of non-returnable products below).

Why can't I return my items?

On bulksled, returns are not accepted for the following reasons:

-Your return request is beyond the specified date*

-The items have been used

-The items are seasonal/holiday items*

-The items are custom-made

The items fall under the Can’t Be Returned list*

The table below outlines products that are non-returnable:

-Household Cleaning

-Disposable Products

Refund policy

1.How to initiate a refund?

Customers have a 14-day window from the package's arrival to submit a complaint to support@bulksled.com for the following reasons:

[1] Defects

[2] Damages

[3] Incorrect items

[4] Missing items

*Please note the submission must include a clear description and issue photos for further research.

Once someone on the Support team verifies the information, they will reach out to you about the refund.

2.How can I request to cancel an order?

a) Within 24 hours of placing the order: Contact customer service support@bulksled.com to cancel the order and receive a full refund.

b) After 24 hours of placing the order：We regret to inform you that the order can not be cancelled as it has already been prepared. Thank you for your understanding.

3.When can I receive my refund?

Normally, refunds will be processed within 7-10 business days to your original payment account from the initiation date.