Contact Information

杭州西格莫伊德智能科技有限公司
For business inquiries, we recommend using live chat or email as your preferred support channels.



  • Business Day
    9:00 am - 6:00 pm (EST)

Contact Us

Use the form below to get in touch with the sales team.
You will receive an initial response from us within one business day.

· Processing Time
All orders require a processing time of 2-7 business days before shipment. Please note that processing time does not include weekends or holidays.

· Shipping Methods & Delivery time
Below is a list of shipping countries, shipping methods, and estimated delivery time. (Please note that the delivery time in peak season may be delayed).
Shipping Time: varies depending on the chosen logistics method.
Delivery Time: equals Processing Time plus Shipping Time (we will ship your order once all the products have arrived at the warehouse).

For information on other regions or shipping methods, please contact us.

· Shipping Rates
> "Cost-effective Shipping" is complimentary for all orders.
> Opt for expedited delivery by adding a service fee to switch to a faster shipping method. Service fee are calculated based on the weight and dimensions of the package, as well as the shipping destination. To see the Service fee for your order, simply enter your shipping address at checkout.

    · Order Tracking
    Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or click “order tracking” for more detailed information.

    · Lost or Stolen Packages
    1. Non-Updated Tracking Information: If there is a significant delay in the logistics updates for your shipment, please feel free to contact us. We will do our best to assist you in locating your package or filing a claim with the shipping carrier.

    2. Package Delivered: If you have not received your package, please contact us within 7 days after the tracking info shows delivered. After this 7-day period, it becomes difficult to inquire about the package's status with the shipping carrier. Please kindly understand! Nevertheless, we will still try our best to assist you in resolving the issue.

    · Contact Us
    E-mail: support@bulksled.com, will be replied within 1 business days
    Phone: +1(213)207-8386 (Business Day)
    Company Address: 148 LORONG 1 TOA PAYOH, Singapore, 310148
    Shipping Address: 4 HaiChuangYuan Wenyixi Road, HangZhou, ZheJiang, China